Payments & Refund Policy for Image Describer
Last Updated: 2026-01-28
1. Payment Methods
We may offer paid features within the Service. In such cases, we use trusted third-party services to process payments securely.
We do not store or collect your payment card details. All payment information is provided directly to our third-party payment processors, whose handling of your personal data is governed by their own Privacy Policies.
These payment processors comply with the PCI-DSS (Payment Card Industry Data Security Standard), ensuring that your payment information is handled securely.
2. Refund Policy
General Policy
In most cases, all purchases are final and non-refundable.
This is because digital goods, such as credits, are considered consumed upon purchase.
Exceptions
We may grant refunds in the following limited circumstances:
-
Technical Issues
If you experience technical problems caused by our systems that prevent you from using your purchased credits, we will issue a full refund for any unused credits. -
Accidental Purchase
Refunds for accidental purchases may be considered if:- You contact us within 24 hours of the purchase, and
- No credits have been used
Please include your transaction ID and a brief explanation when submitting your request.
3. Requesting a Refund
To request a refund, please contact us at:
Include the following information in your message:
- Your transaction ID
- A brief explanation of your refund request
4. Processing Time
We will review refund requests within 7 business days.
If your request is approved, a refund for the unused credits will be issued within 7 business days of approval.
5. Additional Information
This Payments & Refund Policy may be updated from time to time. Any changes will be posted on this page.
This policy applies in conjunction with our Terms of Service.